Pick the right channel
Customer support
Install issues, activation problems, bugs, feature requests
- Email: support@crossmeet.com
- Response: within 24 hours (business days, global) · within 8 hours for VIP / Lifetime / Enterprise customers
- Community: community.crossmeet.com
- GitHub Issues: github.com/crossmeet/crossmeet/issues
Sales
Pro / Lifetime quotes, Team / Enterprise licensing, custom development, reseller deals
Choose the entity that matches your billing currency. Each entity invoices and settles independently:
- China mainland customers (RMB / VAT fapiao): sales-cn@crossmeet.com · handled by
[CN_COMPANY_NAME] - International customers (USD / HKD / EUR · Stripe / PayPal / Wire Transfer): sales@crossmeet.com · handled by
[HK_COMPANY_NAME] - Enterprise / Team inquiries: enterprise@crossmeet.com · either entity can sign
- Response: within 1 business day
Billing & invoicing
- China VAT fapiao: billing-cn@crossmeet.com ·
[CN_COMPANY_NAME]issues general or special VAT invoices - International invoices (USD / HKD): billing@crossmeet.com · issued by
[HK_COMPANY_NAME]
Affiliate / partnerships
- Email: partners@crossmeet.com · include your channel, audience size, and content focus
Security vulnerabilities
We take every report seriously — please disclose responsibly
- Email: security@crossmeet.com (PGP public key on /security)
- Bug Bounty: $500–5000 for critical findings (impact-based)
- See our vulnerability disclosure policy
Privacy / GDPR / PIPL / data requests
Access your account data, deletion requests, privacy queries
- China mainland users (PIPL data requests): privacy-cn@crossmeet.com · handled by
[CN_COMPANY_NAME] - International users (GDPR / CCPA data requests): dpo@crossmeet.com · Data Protection Officer at
[HK_COMPANY_NAME] - Response: within 30 days
Legal & compliance
- China legal matters (contracts / disputes): legal-cn@crossmeet.com ·
[CN_COMPANY_NAME] - International legal matters (contracts / disputes): legal@crossmeet.com ·
[HK_COMPANY_NAME] - Contracting entity & dispute resolution: see /terms
Press / media
Coverage, founder interviews, media kit
- Email: press@crossmeet.com
- Media kit (logo / screenshots / founder bio)
Social
| Platform | What for |
|---|---|
| GitHub | github.com/crossmeet — open-source components / issue tracker |
| WeChat official account | "CrossMeet" — Chinese-language release announcements |
Registered addresses
[CN_COMPANY_NAME]·[CN_REGISTERED_ADDRESS]· Unified Social Credit Code[USCC][HK_COMPANY_NAME]·[HK_REGISTERED_ADDRESS], Hong Kong SAR · BRN[BRN]
Emergency contact
If you're an Enterprise / Team customer facing a P0 outage:
- Your dedicated Customer Success Manager (in your contract)
- Fallback: emergency@crossmeet.com (contract customers only)
Urgent issues for non-Enterprise users: email support@crossmeet.com with [URGENT] in the subject.