Topic-organized high-frequency questions. For deep technical issues, see Troubleshooting.

A. Product

1. What is CrossMeet?

CrossMeet is a Windows desktop app for cross-language communication. It sends microphone or system audio through speech recognition, then performs configured translation, caption display, and optional speech output. It also includes text/document translation, glossary, knowledge-base, and learning workspaces. This site does not publish competitor matrices without current verification.

2. Can I use CrossMeet offline?

You can configure an all-local processing path, but each ASR, translation, and TTS stage needs a compatible local engine and model.
Registration, activation, entitlement checks, and API engines may require a network. The client-displayed entitlement is authoritative for offline duration.

3. macOS / Linux support?

Windows 10/11 only today
macOS and Linux do not have a public delivery date

4. Mobile?

Not planned. CrossMeet relies on a virtual mic driver + GPU + multi-window — it's a desktop-only product.

5. Does CrossMeet replace a human interpreter?

No. Human interpreters catch tone, culture, subtext, accents, jokes — layers an LLM struggles with
CrossMeet is great for: daily 1:1s, technical discussions, client demos, cross-language chat
For legal / medical / diplomatic settings, use human interpreters

B. Privacy & security

6. Is audio uploaded?

The data path depends on the engine bound to each stage. Local engines process on device; API engines send relevant data to the configured service.
Before a sensitive session, verify ASR, translation, TTS, and logging/feedback settings individually rather than inferring the whole path from a single mode label.

7. Are translations stored in the cloud?

Session-history storage and retention follow the current client settings. If any cloud engine is used, review that provider's data-handling policy as well.

8. Is my OpenAI / etc API key safe?

Encrypted in Windows DPAPI (bound to your user account)
Never sent to CrossMeet servers
Only used when the CrossMeet client calls the corresponding third-party API directly

9. Can my company audit CrossMeet's privacy?

Contact support with the required audit scope. The site does not present unsigned agreements, incomplete certifications, or undelivered private deployment as current capabilities.

10. What if my license_key is stolen?

Immediately sign in to Device Management and release suspicious devices
Email support@crossmeet.com to freeze the license
We'll reissue a new key

C. Pricing & payment

11. Does the 14-day trial need a credit card?

No. Eligible new users receive a 14-day Pro trial after registration.

12. What happens after trial?

Auto-downgrade to Free (basic features only: single-language ASR, no LLM, no vMic, no RAG)
Upgrade to Pro anytime

13. Can I get a refund?

Yes — 14-day no-questions-asked
After 14 days, refund per local law minimums

14. Business invoices / VAT?

Stripe auto-generates invoices
Alipay / WeChat Pay: email sales@crossmeet.com for VAT invoices

15. Bulk team licenses?

For 5+ users, Enterprise license is recommended (custom device count + central admin + SSO)
Email sales@crossmeet.com

16. Education discount?

50% off for students / academic institutions (.edu email or student ID)
Apply: support@crossmeet.com with proof

17. Is Lifetime actually "forever"?

Yes. One payment, all future versions free
If CrossMeet ceases to exist (extreme case), we'll publish a final offline build for Lifetime users

D. Technical

18. What LLM does CrossMeet use?

Your choice: OpenAI / Anthropic / Google / Aliyun Qwen / local Ollama / etc.
We don't lock you to any one. All engines swappable in Settings.

19. End-to-end latency?

There is no fixed number that applies to every device and engine. Audio hardware, VAD, ASR/translation/TTS choices, models, network, and compute all affect the result.
For evaluation, measure the complete path on the target device, language pair, and real network.

20. How many languages?

ASR, translation, and TTS engines have different coverage. A usable combination is the intersection of all configured stages; check engine settings instead of relying on a universal count.

21. Can I edit the prompt?

Settings → LLM → Prompt Templates is fully customizable
Supported vars: {source_lang}, {target_lang}, {glossary}, {rag_chunks}, {history}, {text}

22. Which video-conf apps work?

The virtual microphone is exposed as a selectable audio-input device. Compatibility depends on the target app's device selection, permissions, and audio processing, and should be verified against the actual app version.

23. Slack / Lark integration?

Slack and Lark bot integrations are not currently provided, and no unscheduled version is promised.

24. SDK / API for developers?

The desktop client includes APIs for local integration. A public SDK, stability promise, and support scope have not been released.

E. Use cases

25. Am I a fit for CrossMeet?

Great fit:

Meeting overseas clients/colleagues — you can't always hear but can read
Cross-border sales / e-commerce — need to communicate fast across languages
Freelance translator — want live reference translation during work
International student / returnee — can't keep up with spoken speed
Cross-language family (partner / parents / friends abroad)

Not a fit:

Total English illiterate (you need to read the source)
Fully offline + no license at all (contact us for private Enterprise deployment)

26. On-site at a client overseas?

Bring your laptop → use hotel / client wifi (first launch needs internet; afterwards local engines run offline)
On-site meetings: vMic + Bluetooth headphones
Translation quality: add their company terms to Glossary in advance

27. Setting this up for my parents?

Install → enable Auto-TTS Mode (auto-send)
Lock ASR to their native language
Increase UI font size (Settings → Appearance → font size)
Tip: buy them Lifetime — set and forget

28. Student in class?

Single-source mode (system audio) → translates the lecture
Disable vMic (you don't need to speak)
Enable RAG: upload course syllabus / previous notes

F. Other

29. How do I report a bug?

Use the feedback entry visible in the installed client and review any data attached before submitting
Email: support@crossmeet.com

30. How do I vote on roadmap?

Email support@crossmeet.com with the use case, platform, and expected outcome.

Still have questions?

Email: support@crossmeet.com
Sales and enterprise requests: sales@crossmeet.com

FAQ