Installation Guide

Detailed installation steps for CrossMeet on Windows, common issues, and uninstall procedure.

Last updated: 2026-04-27

This guide walks through CrossMeet installation in detail. For a quick start, see Getting Started.

1. Download

Visit crossmeet.com/download and click Windows x64:

  • File: CrossMeet-Setup-X.X.X.exe
  • Size: ~80 MB
  • Before running, verify the digital signature in Windows file properties and compare the release with the download page. This site does not pre-claim an unverified certificate subject or certificate type.

⚠️ Only download from the official channel. Third-party sites may bundle malware.

2. System check

Confirm your machine meets:

Item Minimum Recommended
OS Windows 10 1809 (Build 17763) Windows 11
CPU x64 dual-core 2.0 GHz x64 4-core 3.0 GHz+
RAM 8 GB 16 GB
Storage 200 MB (core) 5 GB (with local models)
GPU (optional) - NVIDIA 6 GB+ VRAM
Network First-install download Stable broadband

Below the minimum and CrossMeet will install but may run sluggishly.

3. Install steps

Standard install (recommended)

  1. Double-click CrossMeet-Setup-X.X.X.exe
  2. SmartScreen warning may appear: click "More info" → "Run anyway"
  3. AV warning may appear: add file to trust list (see below)
  4. Accept the license agreement
  5. Pick install path (default C:\Program Files\CrossMeet)
  6. Choose desktop shortcut (recommended)
  7. Click "Install", wait 30-60s
  8. Done — optionally launch immediately

Silent install (IT bulk deploy)

CrossMeet-Setup-X.X.X.exe /S /D=C:\CrossMeet

Flags:

  • /S silent (no UI)
  • /D=... install path (must come last, no quotes)

4. Antivirus false positives

Because CrossMeet bundles a Python runtime and ML models, some AVs false-flag:

Windows Defender

  1. Settings → Update & Security → Windows Security → Virus & threat protection
  2. Manage settings → Exclusions → Add an exclusion → Folder
  3. Pick C:\Program Files\CrossMeet

360 / Huorong / Kaspersky etc.

Add the install dir to "trust zone" or whitelist. See your AV's help docs.

Submit a false-positive report

If confirmed false-positive, email support@crossmeet.com — we'll submit whitelist requests to AV vendors.

5. First launch

  1. Double-click the desktop or Start menu CrossMeet icon
  2. Splash shows "Preparing Python runtime..."
  3. Background download of ~100 MB Python deps (1-2 min, depends on speed)
  4. Main UI appears

⚠️ First launch requires internet. After first run, offline use is fine (cloud engines still need network; local engines work offline).

6. Data storage location

CrossMeet stores data in your user directory:

  • Settings & DB: %APPDATA%\CrossMeet\ (i.e. C:\Users\<you>\AppData\Roaming\CrossMeet\)
  • Local models (if local Whisper enabled): %APPDATA%\CrossMeet\models\
  • Logs: %APPDATA%\CrossMeet\logs.db (1-hour rolling TTL)
  • Runtime Python: %APPDATA%\CrossMeet\runtime\

⚠️ Don't manually delete these — you'd need to reinstall local engines.

7. Upgrade

CrossMeet auto-checks for updates weekly. New version → popup:

  • Click "Update now" to auto-download and replace
  • Upgrade preserves all settings, license, local models
  • If upgrade fails, manually download and install over the existing version

8. Uninstall

Standard uninstall

  1. Settings → Apps → Apps & features → CrossMeet → Uninstall
  2. Follow wizard

Complete uninstall (wipe data)

The uninstaller preserves %APPDATA%\CrossMeet\ (your license, settings). To fully wipe:

  1. Complete the standard uninstall above
  2. Manually delete %APPDATA%\CrossMeet\

⚠️ After deletion you must re-activate (consumes 1 device slot).

9. Local engines (optional)

To enable local ASR / TTS (full offline for sensitive scenarios):

  1. Launch CrossMeet → Settings → AI Engines
  2. Click "Install Local Version" on the engine card
  3. Wait for download (Whisper Large is ~1.5 GB, 5-15 min)
  4. Set the local engine as default after install

See Engine Setup guide (TBD docs).

10. Troubleshooting

Issue Fix
Install fails halfway Disable AV, run as admin, retry
White screen on launch Delete %APPDATA%\CrossMeet\backend.port, relaunch
"Backend not responding" Check %APPDATA%\CrossMeet\logs.db; restart
Python runtime download fails Network issue; switch network or PyPI mirror
Local GPU not working NVIDIA driver ≥ 525; CUDA 12.x

More cases in Troubleshooting (TBD docs).

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